Since retiring, my spouse has been volunteering at the “job club,” helping low income people apply for jobs. Applicants for low-wage jobs need to apply on line, and many low-wage workers neither own computers nor have much experience using them. Plus they are often unfamiliar with the various verbal hoops applicants have to go through. One of the big ones are banks of attitude questions. Yesterday he spent a couple of hours with a woman applying to work as a baker in a donut franchise, not the chef who thinks up recipes, someone who just does the work of cooking and frosting. She had to respond to 300 Likert items, 25 a page for 12 pages (!) with items like these
- It is important to know what my coworkers think.
- It is important to know what my coworkers feel.
- I can easily imagine what my coworkers feel.
- It is important to my life that the company do well.
- Sometimes you have to take a risk to solve a problem for the company.
- You have to know all possible solutions before picking one.
- My coworkers say I’m cooperative.
- My coworkers say I’m obedient.
Other items, he says, are convoluted sentence structures that even he finds difficult to parse to figure out what the positive/negative ends of the scale are. After two hours, they had to quit because the room needed to be used by someone else, and they had only gotten through five pages of the questions. The 300 is the worst so far, but this kind of thing is common in the low wage world. Another time he was working with a mentally disabled man trying to get a job as a dishwasher who had to work through 150 such questions. This is not what you do after you’ve passed the screening and are being interviewed. This is what you have to do just to enter the screening process. My daughter the labor activist says they are trying to screen out not only thieves but activists. I’m sure she’s right, and also pretty confident that these question banks are produced by consultants who don’t necessarily think through what it means to have to spend five hours applying for a $9/hour job on a computer in a public place. Or maybe they do, and that’s part of the test?
I don’t mean with my title to belittle the stresses of being on the academic job market. It is a scary world out there, and the application process is time-consuming and stressful for everyone. But I think we have not stooped this low. Yet, anyway.