Greetings from Audible.com, Thank you for your recent inquiry. Did your contact with Customer Care exceed your expectation?
If yes, please click here: [link]
If no, please click here: [link]
So if I expected a rapid and complete resolution of my problem by a friendly and well-trained representative and that’s what I got, do I click “no”? If I expected a slow, incompetent and surly response and it was even worse than I thought it would be, do I click yes?
I assume people on the other end are getting bonuses for yes clicks. Do I just ignore the question actually asked and decide whether to award a bonus?