I missed hockey last Saturday because I was still shaky from my stomach virus, so while Husband was tending goal for the team, I rented a movie from Apple TV, which is like iTunes for TV. You download it, you watch it, no big whoop. So, I rented Purple Violets, which is just the sort of movie I watch when Husband is not around. It wanted to be good, but then it turned really bad at the end, including (spoiler!) a montage that miraculously pushed the plot forward. Worst. Ending. Ever.
I had a little trouble with the Apple TV, because I tried to rent the HD version, but the download took so long that I gave up and rented the regular version instead. Not thinking I’d have much of a chance of getting my money back for downloading two of the same movie due to impatience, I sent an email to Apple anyway:
Movie rental title: Purple Violets
Comments: two things.
1. I tried to purchase the HD version of Purple Violets but it took so long to download that I went ahead and purchased the SD version. The HD version began to download after I had watched the SD version. I’d like to get my $3.99 back.
2. The Report a Problem link doesn’t work. I get an error message that say “We could not complete your iTunes Store request. An unknown error occurred (11111).
3. Oh my. The ending on this movie is so bad. That’s not your fault.
And I got this email in response. I kid you not.
I understand that you rented the SD and the HD versions of the movie “Purple Violets” and you were dissatisfied with the ending of the movie. I apologize for the inconvenience you have experienced as I know this must be frustrating. My name is Dianne and I will be happy to assist you.
As a one time exception, I have reversed the charge for both rentals of “Purple Violets” which I understand you rented unintentionally. You will see a store credit of $6.98 in three to five business days. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.
Take that, Ed Burns! You have to write a decent ending to get royalties from me!